Terms of service

Updated

These terms apply when you book with Scarlet, visit the clinic or use this website. By booking an appointment you agree to them.

Appointments

  • Please arrive a few minutes early so we can start on time
  • If you need to cancel or move a visit, let us know at least 24 hours before
  • Late cancellations and missed appointments may be charged
  • If you arrive more than 15 minutes late, we may need to rebook you

Before any treatment we explain what is involved, the options available and the costs. Treatment only starts once you have agreed to it. You can ask questions or change your mind at any point before we begin.

Prices and payment

Prices are listed on this website and confirmed in your treatment plan. Payment is due at the end of each visit unless we have agreed a payment plan with you. Insurance claims are made on your behalf when possible, but you remain responsible for any amount not covered.

Care plan

The Scarlet care plan is billed monthly and can be cancelled at any time with one month’s notice. Treatments included in the plan are listed on the pricing section and in your plan agreement.

Using this website

The information on this website is general and does not replace an examination by a dentist. We work to keep it accurate, but it may change without notice.

Complaints

If something is not right, please tell us. Speak to the front desk or write to hello@scarlet.example and we will reply within five working days.