Portrait of Pablo Ortega in a grey suit and round sunglasses

Pablo Ortega's story

Twenty years of avoiding the dentist, undone in one calm visit

“They booked me a longer appointment because I said I was nervous. It made all the difference.”

Pablo Ortega

Pablo had not seen a dentist since his twenties. A longer first visit and a clear plan changed that.

Where it started

Pablo mentioned on the booking form that he was nervous and had not been to a dentist in almost twenty years. We gave him a sixty-minute first appointment instead of thirty, so nothing would feel rushed.

The plan

Elena spent the first twenty minutes just talking. The exam found two small cavities and some tartar, nothing that needed anything drastic. Pablo left with a written plan: two fillings and a hygiene visit, with every price listed.

The result

Over six weeks, the fillings and clean were done in short visits, each one with a pause signal agreed in advance. He has since booked his six-month check-up himself.

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